Information we collect
When you request a quote or contact us, we may collect your name, company, phone number, email address, equipment details, fleet or asset number, site location, work description, priority and any photos you choose to upload.
When you leave a customer review, we collect the name, company, email address, service details, rating, feedback and optional photos you choose to submit.
How we use it
We use this information to:
- respond to your enquiry and prepare or discuss a quote;
- schedule, complete and record requested mechanical work;
- contact you about the job, equipment or service request;
- display approved customer reviews and their optional photos; and
- maintain and improve the reliability and security of our website and app.
Storage and disclosure
Enquiries, reviews and uploaded photos are stored using service providers that operate the website and app. Enquiry details may also be sent through an email notification provider so that we can respond promptly. Access to the private Admin Portal is restricted to authorised users. We do not sell your personal information. We may disclose information where required by law or where reasonably necessary to deliver the service you requested.
Customer reviews and photos
Review photos are optional and remain private until the review is approved. Approved reviews and their photos may appear publicly on this website, including your name, company and service details. Your review email address is not displayed publicly. Upload only photos you have permission to share. You can contact us to request that a published review or photo be removed.
Website and app data
The website and app use standard browser storage, cached files and technical logs to keep pages working, improve loading and protect the service. We also record anonymous, aggregate page-view, visitor and website-action counts, such as phone-button clicks, enquiry-form activity and capability-statement downloads. A first-party browser flag helps avoid counting the same device repeatedly; it does not contain your name, contact details or location, and we do not use third-party advertising trackers. The app does not request access to your location, contacts or microphone. Photos are accessed only when you choose files to attach to a quote, customer review or work record.
To understand how customers find us, we keep a source label (such as Google, a business card, referral or email) and, where supplied, a short campaign tag in this browser tab's session storage. The label can also come from the referring website or a tagged link. We do not retain the full referring address. The source and campaign tag are saved with an enquiry you submit and may be updated by you in the form. Automatic source detection respects your browser's Do Not Track setting.
Your choices
You can ask to access, correct or delete personal information we hold about you. Some records may need to be retained where required for business, legal or safety purposes.
Contact us
For privacy questions or requests, email dhmechanical@outlook.com.au or call 0482 650 448.
Last updated: 28 October 2026